From: route@monster.com
Sent: Friday, September 30, 2016 12:53 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: CCVP SIP Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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Tohsheen Bazaz
tohsheenbazaz@gmail.com 301-302-5697 8125, 48th Avenue Apartment 214, College Park, MD SUMMARY A self-starter
with a strong entrepreneurial attitude combined with sound knowledge of the
technical services industry, including VOIP solutions deployment, risk
mitigation, and product life cycle knowledge. Possess a sound background in
data communications, and proficient in programming languages such as C,
Python and Java. At present, pursuing MSc in Telecommunications which is one of the
best cross-disciplinary course offered in the country jointly by the Robert
H.Smith School of Business and James Clark School of
Engineering at the University of Maryland. Skills
Programming: Java, Python, C, SOAP, JSP and Servlets, and MySQL Database Software: Eclipse (Memory Analyzer), Visual Studio, Wireshark, Audacity and
Real Time Monitoring Tool. Products: Specialize in Cisco Unified Communications Manager, UCCX, UCCE,
Cisco Firewalls and VOIP Gateways. ESXi. Interests: Cloud Management, High Availability, OpenStack, REST API,
OpenDaylight, CyberSecurity Protocols and Others: SIP, H323, SCCP, MGCP, EIGRP,
HSRP, OSPF, STP, VMWare (ESXi) Education University of
Maryland MSc, Telecommunications
Engineering (GPA 3.83)
College Park, MD Expected Dec 2015 M. S. Ramaiah Institute of Technology BE, Electronics and
Communication Bangalore,
India June 2010 Experience
(4+ years) Network Engineer Intern
Cisco Systems
June 2015 – Aug 2015 ·
Worked on
data center and server virtualization technologies in Cisco involving UCS-C,
UCS-B and Nexus 1K. Network Engineer (Grad Asst)
Office of IT, University of Maryland
September 2014 - Present ·
Communications
project; involving migration from Avaya to Cisco. Deploying enterprise based
Cisco VOIP solution. Technical Services Engineer III
Cisco Systems May 2014 - August 2014 ·
Technical
lead for Cisco Unified Communications Manager team (CUCM/VOIP) in Bangalore,
India. ·
Delivered
technical product based training sessions on internal/external global forums
for Cisco customers and employees. ·
Analyzed
customer behaviors and trends to create action items to strengthen customer
confidence and satisfaction. ·
Reviewed
work of peers in a structured approach, to prevent escalations from partners
and customers. Technical Services Engineer II
Cisco Systems
January 2012 - May 2014 ·
Ensured
quality bug filing as an initiative, and achieved 61% growth in bugs
filed (year over year) through an initiative. ·
Selected to
be a member of the first subject matter expert (SME) group formed at the
center (headed by the director). ·
Collaborated
with business units on pre-first customer release trainings and testing for
different products ·
Analyzed
source-code for back-tracing; to identify issues, create work-around(s) and
identify defective components. ·
Mentored 7
individuals for their ramp-up from day one, which involved technical (VOIP,
Java) and professional trainings. ·
Organized
and delivered training sessions on CUCM features and enhancements for
9.X and 10.X versions ·
Steered
many escalated and complex issues for enterprise customers in the VOIP domain
with great success. Technical Services Engineer I
Cisco Systems
July 2010 -
January 2012 ·
Developed
expertise primarily with Cisco Unified Communications Manager and Voice
Gateways, and other VOIP products. ·
Cultivated
skills in customer handling, time management, and resolved 30% more
tickets than the team average for FY12. Certification
Tracks Cisco Certified Internetworking Expert–Voice (CCIE # 39627), Implementing Unity Connection (IUC), Cisco Certified Voice
Professional (CCVP), Cisco Certified Networking Associate (CCNA-Voice),
and Cisco Presence Design and Implementation. Projects
and Awards Innovation
Acceleration: Project manager for leading innovation
at the center. Awarded highest award (SUMO) under Cisco Achievement
Program (CAP) for my management and contribution towards Cisco’s internal
idea pool called Smart Zone. Technical
Gap Analysis: As a contributing member for recognized
technical gaps within teams and conducted trainings. Awarded “Cisco
Spark” and “Cisco Spot” awards for delivering trainings
to teams and external audiences under this project. Bug
Efficacy: Lead a team of 11 engineers, to improve the defect filing which involved improving different
variables of bug life cycle like: MRV, re-create analysis, reducing junk and
duplicate defects. Achieved 61% growth YOY. Lab Optimization: Collaborated
with the Cisco CALO lab in re-organizing the inventory to track and reduce
excessive usage. Achieved more than 20% reduction in resource usage by
automating virtual machine operations, and regular maintenance. |
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